When will my order be dispatched?

Orders received before 2 pm on normal business will be shipped the same day. Orders placed over the weekend or on a public holiday will be dispatched the next business day.

On the rare occasion that we cannot fulfil your order, or there is an unavoidable delay, you will be notified within 24 hours.

What courier service do you use?

We use Australia Post Satchels or Fastway Couriers for deliveries within Australia. 

Delivery time will depend on your location and WIllow & Zac will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

Can I track my order?

You will receive an email from us with the tracking number and a link to track your order. If you have any problems tracking your order please Contact Us