Returns

CHANGE OF MIND

We want you to love your Willow & Zac or BonBien purchase and are happy to offer you a return for change of mind, provided that it is returned within 14 days of delivery (Australia) and 45 days from order placement (International). Returned items must be unused and in their original condition with tags attached.

FAULTY ITEMS

We apologise if you have received an incorrect or faulty item. Please contact us by emailing mail@willowandzac.com.au and we will do our best to rectify the error. If possible, we will offer you a replacement item or repair the item at no further cost to you. Otherwise, we will provide a full refund including return postage costs.

Under Australian consumer law; if you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or a refund; if you purchased a product with a minor fault, we can chose to give you a free repair instead of a replacement or refund.

Merchandise returned under consumer guarantees can be returned within a reasonable time frame.

HOW TO RETURN YOUR ITEM

1. Ensure that your item is eligible for return according to the guidelines above

2. Email mail@willowandzac.com.au to request a returns authorisation

3. Send item via a trackable method to:

Willow & Zac,

Ground Floor/102 Glebe Rd,

The Junction, NSW 2291