We have carefully, hand-selected premium leather, printed suede, fabric and hardware. Our signature W&Z lining is champagne coloured so you can see inside. Quality hardware includes W&Z logo zip-pulls on zippers that work every time; reliable strap clips, and either our traditional soft gold W&Z logo badge. or our discreet W&Z button logo.
We offer free shipping and free returns because we want you to feel confident with your choice.
We will express post your Willow & Zac order to you for free Australia wide.
Orders will be shipped the next business day or within 24hrs. We will be in touch if we can't fill your order for any reason.
You should expect delivery via Express Post within 2-4 days. You can follow tracking via an emailed link.
Simply contact mail@willowandzac.com.au if you have any problems with your delivery or if you are not happy with your bag. We offer a 30 day simple, fast, free returns process to keep things hassle-free.
We want to help take away the risk to keep thing simple for you.
For more details about Shipping
For more details about our Returns Policy
We are proud of the quality of our range. We carefully select high quality fabrics and include designer details such as customised lining, quality hardware and zips. Our handbags and wallets are handcrafted in Guandong Province China using traditional methods and the finest craftsmanship.
We think of our bags as "our girls". Please look after your bag using the info on the Care Card in your bag pocket and on this link: Product care information
LEATHER & SUEDE
Our bags are made from high quality leather - either durable, pebbled cow leather; or a printed suede (quality suede with a print embossed onto the surface using heat and pressure). Printed suede looks awesome, but it is more delicate, and may require a little extra TLC. Leather is a natural material, and slight variations in colour and texture are normal and desirable, and part of what makes your bag unique.
CLEANING
Any leather cleaner or cleaner that you would use on your own skin can be used on your leather purchase. Marks can be cleaned with a baby or face wipe or with any suede cleaner. Always test any product on an inconspicuous part of your bag. Remember to protect your item again after cleaning.
If your bag gets wet, simply dry with a microfibre cloth and allow to dry naturally before storage.
PROTECTION
A commercial leather protection product may be used on our pebbled leather bags. We recommend testing on an inconspicuous area first.
Your printed suede bag will benefit from regular treatment with a waterproof protection spray. The spray will help prevent lighter coloured leathers absorbing unstable dyes such as denim, however, care should still be taken. Please ensure you cover any hardware or embellishment before spraying. Allow the bag to dry completely before using or storing.
STORING
When not in use, we recommend you store your leather bag (in her dust bag) in a cool dry place, away from heat and moisture. Never store leather items in plastic.
BEST TO AVOID
Avoid pen and ink marks on the leather.
Avoid makeup spillage and lipstick smears by using a makeup pouch.
Avoid rough surfaces that might scratch the leather.
Avoid overloading your bag, and so putting additional stress on straps and buckles.
See further Care Information Leather Care
